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Just a quick email to say how pleased I was with the service I received from the lads at your Nuneaton branch on the 17/9/14.  I went in for a replacement tyre and the lads noticed that my two rear brake lights were not working. They replaced them free of charge after I nipped to the garage just down the road to buy two new ones.  All told it took 10 minutes to do the job.  People are only too ready to complain when they receive poor service, so only fair to let you know when the opposite is true.  

Stephen Coombes

I have recently used your online tyre booking service which was first class. I have had my tyres fitted this morning at your Chesterfield branch and thought I should take the time to provide feedback on the excellent service provided by Derek and Jordan at this branch, from contacting me to advise the tyres were in stock on Wednesday and arranging a suitable time for fitting through to the first class service provided at the fitting centre, I will certainly be recommending these guys to my colleagues.

 

Ian How 

For years I have used Just Tyres as they always are one of the most reasonable and the service is always very pleasant. I have also suggested them to my friends and family for that reason.

 
On Friday I turned up with my sons car, a spare wheel on it, and an apparently fine wheel and tyre I had purchased from an online breaker company.  Your manager confirmed my suspicions that the tyre was not good enough and although the wheel was not in the best condition, did as I asked and replaced the tyre. On attempting to fit to the car we found out that although the right size, the wheel was not the correct one for the vehicle. Your manager showed great empathy and practicality and said, 'don't worry, I will take the tyre off again and put it back on that bad wheel so that you can sort it out'. He then proceeded to do so, and show me exactly what wheel I required and even cleaned it to find out exactly what it was called. After spending a good 10/15 minutes basically 'wasting' his time, I asked how much. He insisted that I need pay nothing and I confirmed that once I got the right wheel I would return for fitting.
 
Obviously I had a pretty horrible day but have to say that I don't think I could have had it anywhere better. I have always found your staff, (and particularly this man - I feel bad as I don't know his name) extremely helpful friendly and competent. I never feel 'ripped off' and believe that they take great pride in their work and use their knowledge to ensure every customers safety.
 
I decided the best thing to do would be simply buy a new wheel. This I have done and although I could have bought the tyre with it online for slightly cheaper than Just Tyres, I would prefer to give the sale to Sutton when I take the wheel for fitting.
 
Please pass on my thanks and acknowledge this mans great customer service. Sally Davis

"I would like to comment on excellent customer focussed service that I have received from one of your representatives - Derrick Griffiths. 

This was on the Friday 9th of May. I arrived at 5.15pm and there was another customer being dealt with by the single member of staff. When it was my turn it was already nearly the 6pm closing time. Not only did I receive first class service where Derrick explained what he was doing and why but he stayed until 6.45pm to complete the work when this would have inconvenienced him and family waiting for him.
 
Derrick is an exemplary fitter and a outstanding advertisement for Just Tyres. Please pass on my thanks to his manager."

"Last week my tyre went bang on my Mazda and with no spare wheel. I got the car towed to your Tyre place in Daventry I arrived at 11.30 ish last Saturday. Mick took the tyre off and whatever had punctured the wheel had also damaged the alloy meaning a new tyre wouldn't go on the rim.

Mick phoned the Mazda garage for me to see if we could get a replacement wheel but Mazda don’t stock them. I had my two girls with me who are 9 and 11 so really needed to get it sorted.
 
Mick then had the bright idea of using an inner tube as a temporary solution this worked and I was on my way on Monday the Wheel was ordered and I came back Tuesday for Mick to sort.
 
Great thinking and excellent service" 

 "I'd just like to offer my praise to Gary Bird of your Potters Bar tyre centre.  His service today was excellent."

 "Just a quick note to comment on the excellent service I received at the chesterfield branch yesterday. The manager Derrick was the only one there but very helpful and service excellent." 

 "I just wanted to let you know how pleased I am with the service I have received from the Garage on Boythorpe Road, Chesterfield by Mr Derrick Griffiths.

Some months ago I purchase a Vauxhall Astra VXR from Bristol Street Motors, Chesterfield. Within 2 months of purchase, there were 4 occasions where both front tyres went flat. Each time I took the vehicle back I was palmed off that there were no problems and the tyres had been re inflated and re sealed. One evening on my way home from work, one of the tyres went completely flat, again. On previous occasions I had called the RAC and gone back to Bristol Street Motors. Luckily I was yards from the Garage so called in and asked for help and a second opinion. I explained the situation to Derek, who checked all the tyres for me and said that in his opinion the tyres hadn’t been resealed and there was likely a problem with the alloys. He re inflated the tyre and actually spoke to Bristol Street Motors for me on my behalf stating that the car wasn’t road worthy and I should be offered a courtesy car until the problem was sorted. Before leaving I asked how much I owed and was told I didn’t owe anything. I was very pleased with how the whole situation was dealt with, as I believe some garages may have taken advantage of a female driver who knows very little about cars! As Bristol Street Motors are literally minutes away, I carefully drove to them. After much debating I was offered a courtesy car and a full investigation into the problem. It transpired that both front alloys were damaged and I was given replacements. Since then I had no further problems with the front tyres.
 
Over the weekend I noticed one of the back tyres looked a little flat, I asked my boyfriend to inflate them all. Today I noticed the back tyre had deflated a lot, so I returned to the Garage and asked Derek to check the tyre. Forgive me as I don’t know all the technical terms, but I needed a new tyre and there was  also some slight damage to the alloy. The replacement and repair was carried out within a  very short space of time and at a very reasonable price. Derrick also checked the other tyres, which were ALL less than they should be and re inflated them to the correct psi and advised me that they carry out checks free of charge.
 
I don’t ever write these sort of letters, other than to complain! But I have been that happy and impressed with the service, I thought you should know.  I will definitely return to the Garage in future and will also recommend it to all my friends and family."

"I had two new tyres fitted this week (at your Strood branch) and checked my wheel nuts a couple of days later after hearing a clunking sound whilst driving on the motorway. I was concerned that one of the wheel nuts had come off and spoke to Ian at the Strood branch who offered to get a replacement and sort it out for me.  As it turns out, on closer inspection it was simply the cap to the wheel nut that had flown off. I just want to say how helpful and understanding Ian was and I would be happy to go back to this branch for future tyre requirements."

"Hi. Found a screw in one of my back tyres this week, and just had to email you to let you know about the really great service I received from your guys at Just Tyres in Amersham. They couldn't have been more helpful or professional, took a look at the tyre immediately and ordered a new one, which was delivered to them next day. I went back at noon the following day, and the new tyre was fitted straight away. No fuss, just good helpful customer care. Going to pop back today to take advantage of the 30 mile wheel nut check. I just wish I had known about this branch when I bought 4 new tyres earlier in the year. Will certainly recommend your company (and in particular my Amersham branch), and go to them again in the future." Angie  

"I visited Just Tyres Camberley a month ago and was really impressed with your staff, since then I have recommended you to my husband and also my friends, all of which have also received great customer service, please pass my praise on to the centre staff."

"I have recently utilised your Towcester Road, Old Stratford outlet to purchase 2 replacement tyres [cost in excess of £400] for my Land Rover.  The customer service provided by Murray Welham and his colleague, both in terms of sourcing and fitting the tyres, was excellent; it reflects well on them as individuals and, indeed, your organisation.  Such customer service focus is to be commended."

"I'd just like to comment on your staff/service at the Strood branch today at about 11am while having 4 tyres fitted to my Focus.  The two guys there were polite, thorough & informative. These days with the bad press youngters get I thought you'd like to know they are a credit to your company.  I'll certainly be back. Good prices too."

"I would just like to point out and sing the praises of one of Just Tyres staff at the Scunthorpe branch. Andy Hill helped me in bundles decide, advise and assure me what i required when getting in touch with Just Tyres. He was very informative and friendly and i will recommend this man and branch of Just Tyres to friends and family."

"Not only did I save money on my tyres, the service was great and conveniently located. I will recommend you for tyres in the future."

"I would just like to say that both James and Chris from your High Wycombe branch, were a delight to deal with and very polite and professional. Please convey my thanks to them and above restoring my faith in the ability of Just Tyres to deliver both an appropriate product and good customer service. Well done!"

"Just a quick email of thanks for the excellent service we received at your Crawley branch recently. The store was very busy, and the price of the 4 new tyres we required for our Toyota Verso was very competitve and Darren was professional and polite through out excellent service, highly recommended."

"I experienced a fast, efficient service, carried out with politenesss and courtesy - just what I wanted but do not find very often these days."

"very friendly guys and i do like the use of torque wrenches to tighten the wheel nuts, plus the request that I visit in the next few weeks to double check the tracking at no extra cost."

"I last visited Camberley a couple of years ago with my previous car the new one needed rears replaced. I must say the manager Alan Colbert was very helpful in choosing the right tyres for my car, he made a pensioner very happy. I will of course go back and recommend Just tyres to others. Many thanks for a great service."

"The team at Crawley repacked my wheel change kit into its polystyrene holder so everything was neat again after I had left it loose in the boot. - Very much appreciated and an excellent example of good customer service."

"2 excellent ambassadors working for you in Aylesbury, friendly, knowledgeable. Offered price match when found I was phoning around, and as he had the stock it was an easy decision to go to Just Tyres."

"The tyre fitters were very helpful and explained everything that the did to the car and tyres."

"Excellent service, prompt and no pressure to buy even when additional services were identfied."

"I bought 4 tyres online, went in on the morning of my appointment and was met by a tyre fitter that was expecting me and offered great service, I'll absolutely recommend you and be back myself!"

"Extremely friendly and helpful, especially as I had both my sons with me who needed to be entertained as well."

"What great service, tyres were great value and fitted quickly."

"Very friendly tyre fitting staff who were kind and tolerant about my dogs!"

What our customers think: Just a quick email to say how pleased I was with the service I received from the lads at your Nuneaton branch on the 17/9/14. Tina
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